Privacy
Phriendly Phone Ltd Co. (“Phriendly Phone,” “we,” “our,” or “us”) values the privacy of the individuals who use our technology, websites, and related services (collectively, the “Arise Platform”). This privacy policy will help you understand what information we collect and use at Phriendly Phone, and the choices you have associated with that information.
Information We Collect
Location Information. We collect your location-based information for the purpose of providing and supporting the service and for fraud prevention and security monitoring. If you wish to opt-out of the collection and use of your collection information, you may do so by turning it off on your device settings.
Servicing Information. When you service a client program using the Arise Platform, we collect your servicing information, such as login and logout times, calls taken, accounts accessed, schedules, etc.
Information You Provide to Us
Your Profile Information. When you register to use the Arise Platform, you give us your name, email address, phone number, date of birth, physical address, Social Security number and certain other personal information.
Payment Method. When you use a credit card on the Arise Platform, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Partner Support Team, we may receive the contents of a message or attachments that you may send to us, and other information you choose to provide.
Payment Information. To make sure companies using the Arise Platform get paid, we keep information about companies’ bank routing numbers, tax information, and any other payment information provided by business owners.
Background Information. Arise works with third party partners to perform identity verification and criminal background checks on individuals registered to use the Arise Platform, and we may receive information from them such as publicly available information about your criminal history. We share certain of your information with these partners who help us by running background checks and identity verifications on you for security purposes.
How We Use the Information We Collect
Phriendly Phone may access and use the data we collect as necessary (a) to provide and maintain the Arise Platform; (b) to provide our services to you and our other clients; (c) to verify your identity; (d) to address and respond to service, security, and customer support issues; (e) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (f) as required by law; (g) to fulfill our contracts; (h) to improve and enhance the Arise Platform; and (i) to provide analysis or valuable information back to our you and our other clients.
Some specific examples of how we use the information are as follows:
Create and administer your account;
Provide, improve, expand, and promote the Arise Platform;
Provide services to you and other clients;
Confirm your identity;
Send you updates and servicing information;
Analyze how you use the Arise Platform;
Analyze the services you provide on client programs (which may include screen recording, limited viewing or listening while servicing);
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Send emails and text messages to individuals who have started the registration process regarding the status of their registration;
Determine your eligibility to use the Arise Platform;
Analyze data, including through automated systems and machine learning, to understand what opportunities you might be interested in;
Notify you about servicing opportunities and service updates;
Personalize the Arise experience for you;
Call you or send you emails and text messages;
Facilitate transactions and payments;
Provide you with support;
Conduct research and analysis and analyze data, including through automated systems and machine learning, to improve our services and your experience;
Find and prevent fraud and other unlawful conduct; and
Respond to security, confidentiality and safety issues that may arise, and requests from government authorities.
How We Share the Information We Collect With Third Parties
Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes. Third party service providers have access to personal information only as needed to perform their functions.
Examples of how we may share information with service providers include:
Providing our services;
Payment processing and fraud prevention;
Providing customer support;
Sending marketing communications;
Conducting research and analysis; and
Providing cloud computing infrastructure.
Clients. We will transfer information about you to clients if you are servicing one of such client’s programs via the Arise Platform.
Service Providers. We work with many third-party service providers that perform services to for us, and we will share your information with such service providers to help us provide services on the Arise Platform for you and other clients. We will also share your information with third party service partners (including other users of the Arise Platform such as instructors or support resources) that are supporting you and your company as part of a client program you are servicing.
Third Party Services. The Arise Platform may allow you to connect with other websites, products, or services that we don’t have control over. If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Other Sharing. We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of a client or its customers, Phriendly Phone, or the public;
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another person’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
To provide information about the use of the Arise Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Communications
Phriendly Phone may need to communicate with you for a variety of different reasons, including:
Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
Sending you service and administrative emails and messages. We may contact you to inform you about changes in our services or the Arise Platform, our offerings, and important service related notices, such as client updates, security and fraud notices. These emails and messages are considered a necessary part of the services and you may not opt-out of them.
Sending emails about new products or other news about Phriendly Phone that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication.
Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our platform, services, and websites.
Offering referral programs and incentives.
Your Choices
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you service and administrative emails about your use of the Arise Platform and servicing client programs. You can opt out of receiving marketing emails from Arise by clicking on the unsubscribe link at the bottom of any marketing email. To opt out of all other emails from Phriendly Phone, email PhriendlyPhone@gmail.com. Please include your name, the name of your call center, your email address, and your User/CSP ID.
Text Messages. You can opt out of receiving all texts from Phriendly Phone by editing your contact information in your profile in the Arise portal. Unselect the check box at the bottom left-hand side of the page that says “Check here to confirm your agreement to receive text messages from Phriendly Phone” and save the change. After opting out of the text message feature, you will stop receiving text messages within 24 hours. If you are unable to login to the portal, please send an email to PhriendlyPhone@gmail.com withdrawing your consent to receive text messages. Please include your name, the name of your call center, your phone number and your User/CSP ID.
Editing and Accessing Your Information. You can review, update and edit certain account information by logging in to your profile. Phriendly Phone will also, when you request, provide you with information about whether a third party holds or processes any of your personal information on behalf of Arise. Please contact us if you need assistance in reviewing your information. Arise will respond to your access request to review the information we have on file for you within a reasonable time.
If would like to terminate your Arise account, please open a ticket with Partner Support. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this privacy policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Arise Platform, assist with any investigations, prevent fraud, enforce our agreements, or take other actions as required or permitted by law.
Other Information
Data Security. We are committed to protecting your data. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure and we cannot guarantee the security of your data. We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.
Data Retention. Phriendly Phone will retain your information for as long as your account with us is active and then (a) pursuant to our records retention schedules and practices, (b) to comply with our legal obligations, (c) to resolve disputes, and (d) to enforce our agreements.
Children’s Privacy. We do not knowingly collect personal information from children under 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please email us at PhriendlyPhone@gmail.com.
Changes to Our Privacy Policy. We may make changes to this privacy policy from time to time. If we make any material changes, we will let you know through the Arise Platform, by email, or other communication. We encourage you to read this privacy policy periodically to stay up-to-date about our privacy practices. As long as you use the Arise Platform, you are agreeing to this privacy policy and any updates we make to it.
Last Updated: February 11, 2020